Frequently Asked Questions

Please read our FAQ before contacting us.

The fees are determined by Canada Post and depend on the size and weight of the package.

Payment method: STRIPE Standard will redirect you to the STRIPE website to enter your payment information. If you do not have a STRIPE account, you can pay with your credit card instead.

Canada Post estimates 5 to 7 days for delivery.

Your personal information is important. We take technical precautions such as encryption and two-factor authentication to protect your data. Please read our privacy policy for more information.

Once your payment is confirmed, your order will be processed and delivered.

Yes, you will receive an invoice.

Contact us

ConceptASR is a International Distributor offering a range of specialized products in different market segments.

Specialized products for seniors' residences and daycares. Materials and equipment for health professionals. Sanitary and hygiene products.

Our team also has over twenty years of experience. We innovate by offering you an original concept with our purchasing group in order to obtain the best prices, products and services possible. And, finally, rest assured that our specialty products, in our ConceptASR online store, meet the standards in force. Montréal, Qc. Canada.

Click on the links below to get in touch.